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ABSTRACT Objective: To evaluate the satisfaction index of the pediatric patient's caregiver (person responsible for the child) regarding the waiting time for the care flow in an emergency service. Method: A prospective, cross-sectional, quantitative study with 300 family members in the Pediatric Emergency Department of a general hospital. An instrument was used to analyze the service flow, waiting time and satisfaction evaluation. Descriptive statistical analysis was performed. Results: The satisfaction index of caregivers was statistically significant (p<0.05) the lower was the waiting time for patient screening, care by the doctors and for receiving the prescribed medication. Caregivers who took their children to the emergency department because of the disease (p -0.029) or because they did not find doctors in other hospitals (p-0.021) were satisfied with the waiting time for this service. Conclusion: The quality of care is evaluated as satisfactory by caregivers when children are treated quickly in the Pediatric Emergency Department.
RESUMEN Objetivo: Evaluar el índice de satisfacción del cuidador del paciente pediátrico con relación a los tiempos de espera del flujo de atención en un servicio de emergencia. Método: Estudio transversal, prospectivo, cuantitativo, realizado con 300 familiares en el Departamento de Emergencia Pediátrico de un hospital general. Se utilizó un instrumento para analizar el flujo del servicio, el tiempo de espera y la evaluación de la satisfacción. Se realizó un análisis estadístico descriptivo. Resultados: El índice de satisfacción de los cuidadores fue estadísticamente significativo (p<0,05) cuanto menor el tiempo de espera para la clasificación de los pacientes en el triaje, atención por los médicos y recepción de la medicación prescrita. Los acompañantes que llevaron a sus niños al Departamento de Emergencia debido a la patología (p-0,029) o por no encontrar médicos en otros hospitales (p-0,021), quedaron satisfechos con el tiempo de espera para la atención en este servicio. Conclusión: La calidad de atención es percibida como satisfactoria por los acompañantes cuando los niños son atendidos con rapidez en el Departamento de Emergencia Pediátrico.
RESUMO Objetivo: Avaliar o índice de satisfação do responsável pelo paciente pediátrico referente aos tempos de espera do fluxo de atendimento em um serviço de emergência. Método: Estudo transversal, prospectivo, quantitativo, realizado com 300 familiares no Pronto-Socorro Pediátrico de um hospital geral. Um instrumento foi utilizado para análise do fluxo do serviço, tempo de espera e avaliação da satisfação. Realizada análise estatística descritiva. Resultados: O índice de satisfação dos responsáveis foi estatisticamente significante (p<0,05) quanto menor o tempo de espera para classificação dos pacientes na triagem, atendimento pelos médicos e recebimento da medicação prescrita. Os acompanhantes que levaram suas crianças ao Pronto-Socorro devido à patologia (p-0,029) ou por não encontrarem médicos em outros hospitais (p-0,021), ficaram satisfeitos com o tempo de espera para o atendimento neste serviço. Conclusão: A qualidade de atendimento manifestada pelos acompanhantes é satisfatória quando as crianças são atendidas com rapidez no Pronto-Socorro Pediátrico.
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Humans , Male , Female , Child, Preschool , Child , Pediatrics/standards , Family/psychology , Patient Satisfaction , Pediatrics/trends , Quality of Health Care , Cross-Sectional Studies , Prospective Studies , Surveys and Questionnaires , Emergency Service, Hospital/standards , Emergency Service, Hospital/organization & administration , Emergency Service, Hospital/statistics & numerical dataABSTRACT
Objective To investigate the relationship between post-traumatic stress disorder (PTSD) and sleep quality among emergency nurses, as well as the regulatory effects of gender on this relationship. Methods Two hundred and forty eight nurses in departments emergency of 8 tertiary general hospitals in Zhejiang province from October 2017 to February 2018 were enrolled as the respondents including 62 males and 186 females. The differences in sleep quality and PTSD among nurses of different genders were analyzed by questionnaires; the PTSD checklist and Pittsburgh sleep quality index (PSQI) were used to evaluate PTSD and sleep quality situations of different gender nurses; the correlations of PTSD, PSQI total score and each dimension score were analyzed by Pearson correlation analysis; and the regulatory role of gender on PTSD and PSQI score were analyzed by multiple linear regression method. Results The survey showed that the positive rate of sleep disorder was 46.77% (116/248) and the positive rate of PTSD was 43.95% (109/249) in emergency nurses. The total scores of PTSD and each score of following dimensions:re-experience symptoms, avoidance symptoms, high alert symptoms, and the total scores of PSQI and each score of dimensions of sleep quality, sleep entering time, sleep time, sleep efficiency, sleep disorders and using hypnotics of male nurses were significantly lower than those of the female nurses (total scores of PTSD: 33.94±9.36 vs. 38.05±5.69, re-experience symptoms: 9.43±2.62 vs. 10.40±2.39, avoidance symptoms: 14.85±4.43 vs. 16.54±3.69, high alertness symptoms: 9.66±2.35 vs. 11.04±2.49; total scores of PSQI: 7.39±1.42 vs. 8.32±3.52, sleep quality:0.91±0.42 vs. 1.08±0.49, sleep time: 1.82±0.77 vs. 1.69±0.69, sleep efficiency: 0.85±0.44 vs. 1.07±0.45, sleep disorders: 1.08±0.29 vs. 1.33±0.56, hypnotics: 0.23±0.08 vs. 0.46±0.12, all P < 0.05). Pearson correlation analysis showed that re-experience symptoms of female nurses had no significant correlations with sleep time and sleep efficiency (all P >0.05), but had significant positive correlations with other dimensions of PSQI (all P < 0.05), and the correlation coefficient was 0.22 - 0.64; in the aspect of male nurses, re-experience symptoms and hypnotic drugs, as well as high alert symptoms and sleep disorders, time function were of no correlations (all P > 0.05), but with other PSQI dimensions showed significant positive correlations (all P < 0.05), and the correlation coefficient was 0.11 - 0.43. The multiple linear regression analysis showed that the re-experiencing symptoms, avoidance symptoms and high alertness symptoms were positive predictive PSQI scores (β= 0.840, 0.970, 0.500, P = 0.026, 0.012, 0.000); the relationship between re-experiencing symptoms, high alertness symptoms and scores of PSQI could be adjusted by gender (β= 0.950, 0.290, P = 0.003, 0.032), the re-experiencing symptoms and high alertness symptoms could positively predict the PSQI scores of female nurses (β= 0.440, 0.570, P = 0.017, 0.001), and were slightly worse in predicting the PSQI scores of male nurses (β= 0.390, 0.110, P = 0.004, 0.048). Conclusion The predictive effect of PTSD different dimensions on PSQI score varies with difference in gender, and compared with male emergency nurses, the stress state of female emergency nurses is more easily to reduce sleep quality.
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BACKGROUND@# For emergency department (ED) patients, risk assessment, prophylaxis, early diagnosis and appropriate treatment of venous thromboembolism (VTE) are essential for preventing morbidity and mortality. This study aimes to investigate knowledge amongst emergency medical staff in the management of VTE.@*METHODS@# We designed a questionnaire based on multiple scales. The questionnaire was distributed to the medical and nursing clinical staff in the large urban ED of a medical center in Northern China. Data was described with percentages and the Kruskal-Wallis test was used to compare ranked data between different groups. The statistical analysis was done using the SPSS 22.0 software.@*RESULTS@# In this survey, 180 questionnaires were distributed and 174 valid responses (response rate of 96.67%) were collected and analyzed. In scores of VTE knowledge, no significant differences were found with respect to job (doctor vs. nurse), the number of years working in clinical medicine, education level, and current position, previous hospital experience and nurses' current work location within the ED. However, in pair wise comparison, we found participants who worked in ED for more than 5 years (n=83) scored significantly higher on the questionnaire than those under 5 years (n=91) (95.75 vs. 79.97, P=0.039). There was a significant difference in some questions based on gender, age, job, and nurse work location, number of working years, education level, and different ED working lifetime.@*CONCLUSION@# Our survey has shown deficiencies among ED medical staff in knowledge and awareness of the management of VTE. We recommend several changes be considered, such as the introduction of an interdisciplinary workshop for medical staff; the introduction of a standardized VTE protocol; a mandatory study module on VTE for new physicians and nurses; the introduction of a mandatory reporting system for adverse events (including VTE).
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Objective To investigate the status quo and the relationship between emotional intelligence and resilience of emergency and ICU nurses in tertiary general hospitals in Chengdu. Methods A total of 660 emergency and ICU nurses were surveyed by a pack of questionnaires including the General Information Questionnaire, the Resilience Scale and the Wong and Law Emotional Intelligence Scale. Results The average total score of the resilience scale was 123.07 ±23.76 and the average item score of the resilience scale was 4.92±0.95. The average total score of the emotional intelligence scale was 58.69±8.74 and the average item score of the emotional intelligence scale was 3.67±0.55. The correlation coefficient between the emotional intelligence and the resilience was 0.62 (P<0.01). Three subdimensions of the emotional intelligence including the usage of emotion, the appraisal of self-emotion, the regulation of emotion and the positions of nurses accounted for 43.3%of the variances of the resilience. Conclusions Emotional intelligence played an important role in affecting the psychological resilience of emergency and ICU nurses in tertiary general hospitals in Chengdu, it could positively predict the resilience of nurses.
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Objective To build emergency specialist nurse training evaluation index system model.Methods By Delphi method,21 emergency care specialists participated in the consultation,using the Analytic Hierarchy Process (AHP)to build a hierarchical model,establishing judgment matrix,through statistical calculations to determine the indicators and weight coefficients of the index system of emergency specialist nurse training.Results Four first-level indicators,11 second-level indicators,31 third-level indicators emergency specialist nurse training evaluation system model were established.Conclusions Establishment of emergency nurse specialist training evaluation index system provides an effective method and reference to improve the overall capacity of the emergency specialist nursing team to ensure the quality of training of emergency nurse specialists.
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Objective To explore the methods of training emergency nurses under the Trinitarian Mode.Methods 77 emergency nurses were distributed to different groups and received different training contents and assessment criteria stratifiedly as well as in phases according to their working ages.The training content contained emergency capability,emergency specialist skills,evidence based nursing,nursing scientific research,and clinical practice,etc.Results Through the on-the-job training,their emergency caring ability were overall improved,the human resource was effectively utilized,and the overall ability for coping with public health emergencies had made great progress.Conclusions Under the Trinitarian emergency treatment mode,a diversified on-the-job training for the emergency nurses will promote the development of emergency care,as well as help keep pace with the rapid development of emergency medical sciences.
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Objective: Outline the clinical profile of children and adolescents (0-14 years) treated at a hospital in Fortaleza, Ceara, based on the criteria for a protocol ACCR in Pediatrics. Methods: Documental study with a sample of 627 reports of emergency service randomly selected, processed and analyzed in SPSS 17.0. Results: Most of the children proceeded from the Regional Executive Office III (65.63%), male (57.33%), aged 1 to 5 years (51.63%) and adequate weight (53.42 %). There was an association between risk assessment and medical clinic specialty (p <0.001), with the highest percentage rating from yellow to blue in medical clinic . The prevalent complaint was fever rated yellow. Conclusion: Through the classification of risk, the nurse can identify the degree of clinical impairment of patients, the appropriate demand and surplus of the institution, providing the necessary care, according to the level of complexity of each case.
Objetivo:Trazar el perfil clínico de niños y adolescentes (0 a 14 años) atendidos en un hospital de Fortaleza, Ceará, basándose en los criterios de un protocolo de ACCR en Pediatría. Métodos: Estudio documental, con muestras de 627 boletines de atendimiento de emergencia escogidos aleatoriamente, procesados y analizados en el SPSS 17.0. Resultados: Grande parte de los niños fue procedente de la Secretaría Ejecutiva Regional III (65,63%), del sexo masculino (57,33%), con edades entre 1 y 5 años (51,63%) y peso adecuado (53,42%). Hubo asociación entre la clasificación de riesgos y la especialidad clínica médica (p<0,001), con mayor porcentual de clasificación de amarilla para azul en la clínica médica. La queja prevalente fue fiebre con clasificación amarilla. Conclusión: Por medio de la clasificación de riesgo, el enfermero puede identificar el grado de comprometimiento clínico de los pacientes, la demanda apropiada y excedente de la institución, proporcionando la atención necesaria, de acuerdo con el nivel de complejidad de cada caso.
Objetivo: Traçar o perfil clínico de crianças e adolescentes (0 a 14 anos) atendidos num hospital de Fortaleza, Ceará, baseando-se nos critérios de um protocolo de ACCR em Pediatria. Métodos: Estudo documental, com amostra de 627 boletins de atendimento de emergência escolhidos aleatoriamente, processados e analisados no SPSS 17.0. Resultados: Grande parte das crianças foi procedente da Secretaria Executiva Regional III (65,63%), do sexo masculino (57,33%), faixa etária de 1 a 5 anos (51,63%) e peso adequado (53,42%). Houve associação entre a classificação de risco e a especialidade clínica médica (p<0,001), com maior percentual de classificação de amarela para azul na clínica médica. A queixa prevalente foi febre com classificação amarela. Conclusão: Por meio da classificação de risco, o enfermeiro pode identificar o grau de comprometimento clínico dos pacientes, a demanda apropriada e excedente da instituição, proporcionando a atenção necessária, de acordo com o nível de complexidade de cada caso.
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Humans , Male , Female , Child , Adolescent , Adolescent , Child , Emergency Nursing , TriageABSTRACT
Objective To investigate of mental health level and coping style in emergency nurses. Methods Investigations were conducted in 78 emergency nurses who had been m the emergency department over one year from 4 general hospitals in Huizhou using general condition questionnaire, symptom checklist 90 (SCL-90) and simple coping style questionnaire, the results underwent analysis. Results The subfactor score of SCL- 90 was significantly higher than that of Chinese norm. Emergency nurses adopted positive coping style more then conunon adillt group. The positive coping style of nurses was negatively correlated with the total score of SCL-90, somatization, interpersonal relationship, depression and anxiety factor of SCL-90. The negative coping style was positively correlated with the total score, sornatization, depression and anxiety factor of SCL-90.Conchusions Emergency nurses have poor mental health. We must adopt effective means to improve theirs mental health level.
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PURPOSE: The purpose of this study was to suggest the projected workforce of certified emergency nurses in Korea. METHOD: The methods used in this study are 1) demand & ratio model was used for the projected workforce of CEN, 2) Index functional formula was used for the suggestion of the number of general hospitals and hospitals, 3) Experts in Emergency care were contacted to get an opinion and information about the criteria of distribution and scope of CEN, 4) National and international internet data were collected. RESULT: The demand of CEN were analyzed by two ways; demand of Emergency centers only and demand of emergency centers including community centers. The number of CENs needed to meet the demands in 2002, 2005 and 2010 was estimated at minimum of 1,512 to maximum1,576, 1,640 to 1,704 and 1,892 to 1,956 respectively. The projected number of CENs for the 2002 was 1% total available nurses in Korea, and 3.2 CENs per 100,000 population. CONCLUSION: It is really desirable that CENs not only work for hospital emergency centers but also for emergency related centers in community.
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Emergencies , Emergency Medical Services , Hospitals, General , Internet , KoreaABSTRACT
Nursing works in emergency department were analyzed and the importance of nursing works that the emergency department nurses perceived at university hospitals in Seoul. 12 nursing domains including 76 nursing activities were identified. The most frequently performed nursing domain was records and the most frequently performed activity in the emergency department was checking the vital sign of patients. The most important nursing activity that emergency department nurses perceived was physical crisis intervention.